Effective Date: October 7, 2024
Last Updated: February 17, 2025
1. Definitions
1.1. ARTEMIDA INDEX – A service provided by Qualima Sp. z o.o. for assessing an organization’s sustainability practices.
1.2. Company – Qualima Sp. z o.o., registered in Poland (TAX ID: PL5342641667), located at Romantyczna Street 9, 05-830 Walendów, Poland, KRS number 0000911626.
1.3. User – Any individual or organization using the ARTEMIDA INDEX services.
1.4. SNOWDROP Free test – a basic sustainability assessment provided at no cost, with instant results sent via email.
1.5. PATHFINDER Paid test – a detailed assessment available upon payment, with immediate access to the test and results sent via email upon completion. A certificate is issued within 24 hours.
1.6. GROWTH: ESG audit and compliance report – A customized service where users contact ARTEMIDA INDEX for a personalized assessment and pricing.
2. Introduction
2.1. These Terms and Conditions govern the use of the ARTEMIDA INDEX services provided by the Company.
2.2. By using our website and services, you agree to comply with these Terms. If you do not agree, you must not use our services.
2.3. ARTEMIDA INDEX is a registered trademark protected by Polish and international law.
3. Services
3.1. The ARTEMIDA INDEX offers three types of assessments:
- SNOWDROP Free test: Users submit required details online, and results are sent instantly via email.
- PATHFINDER Paid test: Available after online payment, results are emailed upon test completion, and certificates are issued within 24 hours.
- GROWTH: ESG audit and compliance report: Clients contact ARTEMIDA INDEX to arrange an audit and obtain a custom quote.
4. Placing an order
4.1. Users can select either a SNOWDROP Free or PATHFINDER Paid Test on the website.
4.2. The PATHFINDER Paid Test is accessible immediately after online payment.
4.3. To request GROWTH: ESG audit and compliance report, clients must contact ARTEMIDA INDEX via email to discuss the scope and pricing.
5. Payment
5.1. Payment for the PATHFINDER Paid Test is processed online through the available payment gateway.
5.2. GROWTH: ESG audit and compliance report is priced individually and must be paid as per the agreement with ARTEMIDA INDEX.
6. Assessment process
6.1. SNOWDROP Free Test provides instant results upon submission.
6.2. PATHFINDER Paid Test is available immediately after payment, and results are sent via email upon completion.
6.3. The certificate for the PATHFINDER Paid Test is emailed within 24 hours after test completion.
6.4. GROWTH: ESG audit and compliance report follows a custom timeline agreed upon with the Company.
7. Withdrawal and refund policy
7.1. Users may withdraw from the PATHFINDER Paid Test or GROWTH: ESG audit and compliance report within 14 days of purchase, provided the test has not been completed or the audit has not started.
7.2. To withdraw, users must notify the Company via email.
7.3. Refunds will not be issued once the test is completed or the audit process has begun.
8. Complaints and claims
8.1. Users may submit complaints regarding service issues by emailing ARTEMIDA INDEX.
8.2. Complaints must include the user’s details, description of the issue, and supporting documents if applicable.
8.3. The Company will review complaints within 14 days and notify users of the resolution.
9. Data protection
9.1. The Company complies with GDPR and Polish data protection laws.
9.2. User data is used only for assessment purposes and is not shared without consent.
10. Liability
10.1. The Company is not liable for indirect, incidental, or consequential damages resulting from the use of ARTEMIDA INDEX services.
10.2. The Company’s total liability shall not exceed the fees paid by the user for the service in question.
11. Trademark notice
ARTEMIDA INDEX is a registered trademark. Unauthorized use of the name or logo is strictly prohibited and may result in legal action.
12. Governing law and jurisdiction
12.1. These Terms are governed by Polish law.
12.2. Disputes shall be resolved in Polish courts.
13. Changes to Terms & Conditions
13.1. The Company reserves the right to update these Terms. Changes will be posted on the website, and continued use of the services constitutes acceptance.
14. Contact information
For inquiries or complaints, contact:
QUALIMA Sp. z o.o.
Email: kontakt@qualima.pl
Phone: 0048 606 112 181
www.qualima.pl